There are several reasons why selling parts online during this time was successful, but it was primarily due to fewer people shopping in person. However, as people began to return to their normal lives, consumers continued to shop for parts online because it became their preferred shopping method.
Online shopping is convenient and allows consumers and small repair shops to easily research and compare products.
Simply put, if a dealer is not selling parts online, they will never reach the large threshold of online shoppers that eCommerce businesses cater to. In 2022, there are expected to be more than 266.7 million online buyers in the U.S. alone—more than ⅓ of the country’s population.
Over the past two years, the parts department wasn’t the only department to be negatively affected by the pandemic.
The shortage of semiconductors significantly impacted the production and availability of new vehicles. The cost of both new